Customer Support - intern

About UsThe fastest rising startup in the EdTech space,...

About UsThe fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 3.4 Crore students, more than 450 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets.Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup. You are the sole master of your work.The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 1000+ in-house employees and hundreds of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force.Job DetailsDescriptionWe are looking for a Customer Support intern with a passion for immersive experience, to interact with customers on a variety of channels such as phone, email to ensure that all valid customer concerns are being dealt with immediately. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.Roles Interact with customers Work on solicit cross-selling and up-selling opportunities within the customer care experience Run customer referral program Track and report relevant customer care performance metrics Capture and apply customer feedback Document the customer interactions key points Take ownership of customer issuesWhat We’re Looking For Excellent communication skills Fluent in both English and Hindi Ability to multitask Attention to detail Ability to honor deadlines Empathetic approach to support Show more Show less Seniority level Internship Employment type Internship Job function Other Industries E-Learning Providers