Process Specialist - Customer Service Representative

Excellent communication skills – C1 equivalent proficie...

Excellent communication skills – C1 equivalent proficiency Displays excellent customer service skills and capabilities Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries. Maintain response and resolution speed as defined by SLOs Keep high customer satisfaction scores and follow quality standards in 90% of cases. Use existing knowledge base to provide a customer facing root cause assessment. Provide customer facing bug progress summary using available tools and platforms. Handle escalations raised by customers and partners. Handle consults from the lower tier to assist in case resolution Good presentation and client Interfacing skills Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects Confidently communicates current performance and improvement ideas with client Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting