Manager / Senior Manager – Insights & Research

Direct message the job poster from Tally Solutions Pvt...

Direct message the job poster from Tally Solutions Pvt Ltd Rajeswarii S Talent Acquisition Specialist || Talent Sourcer || Technical Hiring || Senior & Leadership Hiring for IT & Non -IT || Product Hiring || Hiring top… About Tally:Over the last 36 years, we have come to be known as THE accounting software company in India. An estimated 7 or 8 out of 10 businesses in India use us as their system of choice. We also have a significant and growing international presence with teams in the Middle East, East Africa, South East Asia, and other South Asian Countries.Over the next few years, we are hoping to impact the lives of several hundred million businesses across the globe with our vision of the future of business applications. Some other things you may want to know about us – we have the largest partner network in the IT industry in India with over 28,000 partners. We are a growing family with over 1000+ people, and have offices across the country, in the Middle East, in Africa, and in South East Asia.Our culture accepts, includes, and promotes diversity. With an inclusive recruitment process, we ensure equality, fairness, and empowerment for all recruits and employees to access and enjoy equal opportunities to grow, irrespective of their background. We encourage diversity of all kinds, including but not limited to nationality, religion, sexual orientation, gender identification, belief system, caste, ideologies, ethnicity, age, disability, and background. We take conscious effort to attract applicants from different diversity dimension groups to achieve and maintain a workforce that shows diversity across levels and functions.Designation: Manager / Senior Manager – Insights & ResearchExperience: 10 -12 YearsLocation : BangaloreWhat will you be doing?Acts as a research consultant to internal Businesses and Marketing organizations. Provides meaningful and actionable insights to drive business objectives and support decision makingWorks closely with internal Business (esp. Sales and Product Management teams) and Marketing organizations to understand key business issues and proactively provide thought leadershipShapes research design, research plans, develop questionnaires/ discussion guides and build persuasive presentations for senior/ executive level internal clientsAdds value to the insights by synthesizing secondaryinformation/ behavioural data with survey data, ability toidentify opportunities for this kind of collaboration.Proven ability to maintain strong working relationships with Research vendors and leverage their expertise to deliver best in class research programsIdentify ways to improve the customer experience at various stages of the customer journey: pre-purchase and post-purchase through various surveys, and work with product, sales, and service teams to improve satisfaction scores and build experience and delight measuresWho are we looking for? Minimum 10 years of experience in customer insights or market research. Previous research experience in the software industry will be an added advantageRobust research experience across a wide range of quantitative research methodologies is preferred and experience in qualitative research is good to haveMust have strong analytical and interpretive skills to frame recommendationsAbility to lead multiple, large-scale, research projects in parallelExcellent project management, multi-tasking, and prioritizing skills are requiredLeadership qualities and should be able to mentor and guide junior members of the teamOutstanding communication both verbal and written,presentation, and interpersonal skills requiredPS: Thank you for your interest in Tally.We will review your qualifications and get back with next steps if your profile could be potential match for any of the roles that we currently have. In case your profile is not suitable, we will keep your resume in our database and get back if any suitable role comes up in the near future.Best Wishes! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting