Information Technology Service Delivery Manager

Direct message the job poster from Tata Consultancy Ser...

Direct message the job poster from Tata Consultancy Services Kaushik Mondal Talent Acquisition Manager at Tata Consultancy Services Greetings from TCS !!!Role- Service Delivery ManagerExperience Range: 10 - 15 yearsLocation: Kolkata, Chennai, Bangalore, Bhubaneswar Desired Competencies (Technical/Behavioral Competency) Must-Have Track record in management of teams and personnelAble to understand and deliver services which are provided on a 24x7x365 basisHave worked in a multi customer environmentUnderstand cloud architecture, have understandable knowledge of API, microservices, mobile app technologiesHave experience in delivering services for consumer mobile apps, should have experience in setting end to end monitoring, should have good knowledge of Business KPIs to be monitoredHave working experience in Retail domain. Demonstrable track record in delivering technological environments. Highly analytical in problem solving with the ability to apply original and innovative thinkingTo be flexible in approach and be comfortable with a fluid organisational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervisionITIL Certified, have worked on ITSM tools such as ServiceNowHas a broad knowledge and understanding of IT concepts and architectures with proven experience of successfully managing and maintaining IT servicesStrong Leadership qualities and experienceAccountable for coaching team leads to take responsibility, own the issue, resolve it (get the required result) and recognises how individual responsibility impacts team delivery Good-to-Have Coaches others to make customer-oriented decisions and shares great stories of exceptional customer serviceCommercially aware, able to identify & effectively communicate commercial opportunitiesHave business understanding of ecommerce. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Retail