Quality Assurance Associate Analyst

About Xerox Holdings Corporation Description & Requirem...

About Xerox Holdings Corporation Description & Requirements For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. Roles & Responsibilities: Develops and implements total quality management (TQM) programs and initiatives Conducts audits and reviews/analyzes data and documentation Develops, implements, and leads key process improvement efforts and influences cross-functional efforts Assists in the development of systematic approaches for assuring high-quality services Identifies the interface of key activities within and between the functions of the organization Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization Integrates and aligns the processes that will best achieve the desired results Makes continual improvement of products, processes, and systems All other duties as assigned. Candidate's Background: The Candidate should have good management and team handling skills. The candidate should have a good understanding of basic invoicing, validation, and related AP processes Should be familiar with Quality assurance methodologies and techniques Conducting training and refresher sessions as and when required including sharing Updates Should be able to handle a team of 30-40 Quality Analysts Should be able to share feedback with the team in a constructive manner Should be able to handle high pressures and act in a composed manner Possess good knowledge of Operational tools & control metrics. Able to effectively communicate with Clients & stakeholders. Able to Plan, implement & handle projects independently. Understand customer requirements & meet the deadlines as per the SLA Good Communication & interpersonal Skills Should be able to work in multiple shifts Responsible for making sure that teams deliver as per plan. Should be able to conduct internal as well as external calibration sessions if required Should be able to handle external calls when required Educational Requirements: Mandatory: Graduate or Diploma Holders, Preferably B.Com To ensure adherence to service level agreement. Good communication skills - written and spoken English Good To Have: Basic knowledge Global Financial Processes especially AP. Thorough Understanding of Invoices and Payment processes in B2B environment. Other Requirements: Should have a previous experience as a Team Lead. Xerox is an Equal Opportunity Employer and con siders applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries Show more Show less Seniority level Associate Employment type Full-time Job function Quality Assurance Industries IT Services and IT Consulting, Software Development, and Retail Office Equipment