Operations Leader

A Good Job

_strong_Visit us: www.etechgs.com _/strong_ _strong_ WHAT WE OFFER: _br /__/strong__ul__li_ Tuition Reimbursement _/li__li_ Employee Referral Program _/li__li_ Health and Life Insurance Benefit _/li__li_ Free Shuttle Service _/li__li_ Leadership Program _/li__li_ Paid Training _/li__li_ Career Advancement Program _/li__li_ Bonuses and incentives based on campaign _/li__li_ Monthly Rewards and Recognition _/li__li_ Opportunity to participate in Monthly Give Back Initiatives for the Community _/li__/ul_ _strong_What you’ll be doing:_br /__/strong__ul__li_Sets expectations and leads team to achieve performance goals as established by leadership_/li__li_Coaches and develops sales/team leaders and team members to achieve performance objectives_/li__li_Administers Performance Management Process as needed to develop agent performance and behavior_/li__li_Supervises the daily activity of sales/team leaders and team by monitoring, coaching and developing each sales/team leader and team member to ensure call quality, sales techniques and compliancy guidelines_/li__li_Issues written and oral counseling for breach of conduct as outlined in the employee handbook_/li__li_Responsible for periodic evaluations on all team members_/li__li_Exhibits teamwork by building strong relationships with peers, superiors, and team members_/li__li_Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting_/li__li_Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development_/li__li_Assist in the development of sales/team leaders and assistant sales/team leaders_/li__li_Facilitate call monitoring sessions and other customer interactions as assigned_/li__li_Responsible for supervising 1 or more sales or team leaders_/li__li_Other duties as assigned_/li__li_Leading by example at all times and adhering to company policies_/li__li_May have minimal interaction with the client as needed depending on program_/li__/ul_ _strong_What we expect you to have:_br /__/strong__ul__li_Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook._/li__li_Ability to: Establish and maintain effective relationships with sales/team leaders and team members, effectively monitor, and evaluate job performance and coach and develop sales/team leaders and team members as needed; develop and maintain relationships with peers across departments._/li__li_High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training._/li__li_Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public._/li__li_Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages._/li__li_Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form._/li__li_Valid driver’s license or other Government issued photo ID._/li__/ul_