Onsite Customer Service & Support Associate

A Good Job

_strong__u_Job Description_/u__/strong__p__br /__/p_Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be r esponsible to Manage inbound and outbound calls to recover from applicable assigned accounts costumer. Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards. Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential iss_p__br /__/p__strong__u_Qualifications_/u__/strong__p__br /__/p_Our most successful candidates will have: - English proficiency language skills (maintain an English conversation, be able to read and write in English) - Negotiation Skills - Collection Skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Building rapport, be able to show empathy - Effective Communication skills - Working knowledge of PC Environment - Comfort and familiarity with desk top tools - High School Diploma is required (Bachelor’s degree is a plus) - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus - Experience working in collections is a plus_p__br /__/p__strong__u_Additional Information_/u__/strong__p__br /__/p_As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.