Lodging & Hospitality Associate

A Good Job

_strong__u_Company Description_/u__/strong__p__br /__/p_Sutherland is seeking a motivated and passionate person to join us as a _strong_Lodging & Hospitality Associate_/strong_. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!_p__br /__/p__strong__u_Job Description_/u__/strong__p__br /__/p__strong_Lodging & Hospitality Associates in this role get to:_/strong__p__br /__/p__strong_Be the Point of Contact; _/strong_answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged._p__br /__/p__strong__u_Responsibilities_/u__/strong__p__br /__/p__ul__li_ Answers calls and responds to emails_/li__li_Identifying and solving customer challenges, including mediating between guests and hosts, and escalating issues appropriately_/li__li_Handles customer inquiries both telephonically and by email_/li__li_Researches required information using available resources_/li__li_Multi-tasking to monitor and control concurrent tasks simultaneously_/li__li_Provides customer service information_/li__li_Enters new customer information into system_/li__li_Updates existing customer information_/li__li_Processes reservations_/li__li_Routes calls to appropriate resource_/li__/ul__p__br /__/p__strong__u_Qualifications_/u__/strong__p__br /__/p__strong_Our most successful candidates will have:_/strong__p__br /__/p__ul__li_A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. _/li__li_Must have a valid (not expired) government issued ID, TRN and NIS card._/li__li_Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)._/li__li_Must be able to train and / or work onsite._/li__li_Demonstrated ability to perform at a high level, to support our high volume of inbound calls._/li__li_Experience in customer service is an asset and preferred._/li__li_Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers._/li__li_The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs._/li__li_Excellent attention to detail._/li__li_See through the eyes of the customer._/li__li_Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required._/li__li_The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel._/li__li_Ability to effectively organize, prioritize, multi-task and manage time._/li__li_Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred._/li__li_Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required._/li__li_Ability to type over 30 WPM with 80% accuracy._/li__li_Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues._/li__li_Inspire confidence and positively influence the behaviour, actions, and thoughts of others._/li__li_Must be able to pass a criminal background check and drug test as needed._/li__/ul__p__br /__/p__strong__u_Additional Information_/u__/strong__p__br /__/p__strong__u_Our employees enjoy:_/u__/strong__p__br /__/p__ul__li_Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts._/li__li_Annual merit increase based on performance._/li__li_Paid Training whether onsite or in work at home._/li__li_Discounts for several corporate and retail partners for services and products once Sutherland ID is presented._/li__li_Excellent training and supervisory support - to help you feel comfortable servicing our customers._/li__li_Competitive Salary with attractive and attainable PBI structure._/li__li_Paid vacation and sick leave annually._/li__li_Exceptional Health and Life Insurance Plan_/li__li_Lunch benefits and subsidy._/li__li_Onsite lunch concessionaire at reduced rates._/li__li_Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am_/li__li_Free On-site medical suite with nurse and medical doctor._/li__li_Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office._/li__li_Paid referral program_/li__li_Career development & growth opportunities for advancement._/li__li_Excellent Reward and recognition programs._/li__/ul__p__br /__/p_As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.