Customer Service Associate

A Good Job

_strong__u_Job Description_/u__/strong__p__br /__/p_¨ Provide first class customer service through phone and/ or e-mail_p__br /__/p_¨ Help customers track the location of their packages_p__br /__/p_¨ Explain the charges on a customer account_p__br /__/p_¨ Assist the customer in updating account information_p__br /__/p_¨ Assist the customers in returning shipments_p__br /__/p_¨ Explain subscriptions and benefits_p__br /__/p_¨ Revise open orders of the customers_p__br /__/p__strong__u_Qualifications_/u__/strong__p__br /__/p_¨ Finished High School education with minimum three to four subjects including English Language_p__br /__/p_¨ Must have no attendance issues from previous account or company_p__br /__/p_¨ Must have basic knowledge on internet browsing and net surfing_p__br /__/p_¨ Must have basic knowledge on Microsoft Office applications_p__br /__/p_¨ No behavioral infractions from previous company/companies_p__br /__/p_¨ Strong time management skills_p__br /__/p_¨ Demonstrated ability to take initiative, multiple tasks, and prioritize_p__br /__/p__strong__u_Additional Information_/u__/strong__p__br /__/p_All your information will be kept confidential according to EEO guidelines._p__br /__/p_As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.