Name
 Customer Satisfation (Short)
Description
 General product/service customer satisfaction, use, recommendation survey
Category
 Customer Satisfaction

 

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,
[MANAGER_NAME]
Manager

Q1 How often do you use [PRODUCT]?
 daily
 once/week or more
 2-3 times a month
 once/month
 every 2-3 months
 2-3 times a year
 
Q2 Overall, how satisfied are you with [PRODUCT]?
 Extremely Satisfied
 Very Satisfied
 Some What Satisfied
 Unsatisfied
 Very Unsatisfied
 
Q3 How likely are you to use/purchase [PRODUCT] again?
 Definitely
 Probably
 Might or might not
 Probably Not
 Definately Not
 Never Used
 
Q4 Would you recommend [PRODUCT] to others
 Definitely
 Probably
 Might or might not
 Probably Not
 Definitely Not
 N/A